A recent study conducted by ZeroBounce highlights the prevalence of passive-aggressive language in corporate electronic communication. According to the data, over half of the respondents identified the phrase 'just to be clear' as the most frustrating expression to receive. Other common offenders include 'per my last email' and 'as previously discussed,' both cited by 40% of participants. The list also features 'for future reference' and 'kindly note' as frequently disliked terminology. Experts suggest that these phrases often function as thinly veiled hostility, serving as a digital equivalent to verbal confrontation. The findings reflect a growing concern regarding tone and professional etiquette in modern office environments, where such language can escalate tensions rather than clarify information.
Source : The Guardian
Photo : The Guardian
